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Account Access: Login Issues, Password Reset, and Email Changes

Updated June 12, 2026

Can't get into your dashboard or getting logged out often? Here are the fixes for the most common account access issues.

Reset your password​

If you've forgotten your password, go to the login screen and click Forgot password?. Enter your account email and Fourthwall sends a reset link. The link expires after 5 minutes, so use it right away.

For full reset steps and troubleshooting, see Reset your password.

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If you signed up with Google or Apple, Fourthwall doesn't manage your password. Reset it directly through your Google account or Apple ID, then log in using that social option.

Change your account email address​

Your email address is not directly editable in your account settings. To change the email associated with your Fourthwall account, invite your new email address as a team member, then remove the old one:

  1. Go to Settings > Team in your dashboard.
  2. Invite your new email address as a Super Admin team member.
  3. Accept the invitation from your new email's inbox.
  4. Log in with the new email and remove the old email from the team.

For detailed step-by-step instructions, see Update your site email address.

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If you need help with this process, contact support@fourthwall.com and the team can assist you directly.

Recover access to a locked account​

How you recover depends on why you're locked out:

Fix dashboard sessions logging out frequently​

If your dashboard session keeps expiring, these are the most common causes:

Third-party cookie blocking

Most browsers block third-party cookies by default, which can interrupt your Fourthwall session. Add fourthwall.com as an allowed site in your browser's privacy settings:

  • Chrome: Go to Settings > Privacy and security > Third-party cookies and allow fourthwall.com.
  • Safari: Go to Settings > Safari > Privacy and disable Prevent cross-site tracking, or add an exception for fourthwall.com.
  • Firefox: Go to Settings > Privacy & Security > Enhanced Tracking Protection and set it to Standard (not Strict).

Incognito or private browsing

Incognito mode doesn't save session data between windows. Switch to a regular browser window and your session will persist normally.

Cached credentials

Outdated cached data can cause login loops. Clear your browser's cookies and cache for fourthwall.com, then log in again. In most browsers: go to Settings > Clear browsing data and select cookies and cached images.

Multiple accounts

If you have more than one Fourthwall account, confirm you're logging into the correct one. Check which email address you're using.

Browser compatibility​

The Fourthwall dashboard works best in up-to-date versions of:

  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Microsoft Edge

If you're on an older browser version, you may see login or display issues. Update your browser and try again. If problems persist after updating, try a different supported browser.

Frequently asked questions​

Can I have two Fourthwall accounts with the same email?​

It depends on what you're setting up. If you sign up for a second shop using the same email and password as your existing account, Fourthwall adds the new shop as a second storefront under one login, and you can switch between them from the dashboard. If you sign up with a different email, that creates a separate Fourthwall account, not a second storefront on your existing login.

To access two separate-email accounts from a single login, have one account invite the other as a Super Admin team member. See Manage team roles and permissions in Fourthwall.

Go back to the login screen, click Forgot password? again, and request a new link. Open it immediately — reset links expire after 5 minutes.

I signed up with Google but now I can't log in. What do I do?​

Check that your Google account is still active and that you're selecting the correct Google account at login. If you've changed your Google email address, contact support@fourthwall.com to reconnect it.

Does clearing cookies log me out of everything?​

Clearing cookies for fourthwall.com logs you out of the dashboard. You'll need to log back in. Your shop data, products, and orders are not affected.

If you have any questions, do not hesitate to contact us at support@fourthwall.com.

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