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Two-Factor Authentication for Your Account

Updated April 25, 2026

Two-factor authentication (2FA) requires a second verification step when you sign in, keeping your account protected even if your password is ever compromised.

Fourthwall supports two methods: passkeys (biometric or hardware keys) and authenticator apps. Keep at least two methods active so you can always get back in.

Set up two-factor authentication​

Go to Account > Security in your dashboard.

Choose a method and click Set up:

  • Passkeys: Biometric or hardware key authentication using fingerprint, face ID, or a physical security key. No code entry required.
  • Authenticator app: A time-based one-time password (TOTP) app like Google Authenticator, Authy, or 1Password generates a 6-digit code you enter at login.

Follow the on-screen steps to complete setup.

caution

Important: After setting up your first 2FA method, add a second one as a backup. If you lose access to your only 2FA method, recovering your account requires contacting support.

Add a backup method​

Once you have one 2FA method active, a Set up another link appears next to each method type. Click it to add a second option.

Having at least one passkey and one authenticator app gives you a fallback if you change devices or lose access to one method.

Remove a two-factor authentication method​

Go to Account > Security and click the delete icon next to the method you want to remove.

You can only remove a method if at least one other method remains active. If you want to disable 2FA entirely and are locked out, contact support@fourthwall.com.

What to do if you're locked out​

If you can't access any of your 2FA methods, contact support@fourthwall.com with your account email and any verification details.

To prevent lockouts:

  • Register at least two 2FA methods before you need them.
  • If you're switching phones, add the new device to your authenticator app before removing the old one.

Frequently asked questions​

Does 2FA affect my password reset?​

No. Password reset happens on the login screen before 2FA is checked. See Reset your password for steps.

Can I use the same authenticator app on a new phone?​

Yes, if you transfer your authenticator app data during a phone migration. If you set up a new phone without migrating, add it as a new 2FA method while you still have access to your old device. Do this before switching phones.

Is 2FA required?​

2FA is optional. Fourthwall recommends enabling it, especially for high-volume shops or accounts shared with team members.

Does 2FA apply to team members?​

Each team member logs in with their own credentials. 2FA is per-account, so team members manage their own 2FA in their own account settings.

If you have any questions, do not hesitate to contact us at support@fourthwall.com.

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