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Unrecognized charge from Fourthwall on your statement

Updated June 6, 2026

Trace an FW charge back to the creator shop you bought from

Every Fourthwall purchase appears on your bank or card statement as FW * <shop name>. The shop name shows which creator you bought from, so the charge is almost always tied to a real order, tip, or membership. Follow the steps below to identify the shop before reaching out to your bank.

Step 1: Check the statement descriptor​

Look at the line item on your bank or card statement. Fourthwall charges always start with FW * followed by the creator's shop name.

For example, a charge from a shop called "Acme Merch" appears as:

FW * Acme Merch

The shop name after FW * is the creator whose product, membership, or tip you paid for. The full descriptor is limited to 22 characters, so longer shop names may be truncated, but the visible portion is still enough to identify most shops.

Step 2: Search your email for a receipt​

If the shop name on the statement doesn't ring a bell, search your email inbox for messages from @fourthwall.com. Every Fourthwall purchase triggers a receipt sent to the email address used at checkout.

In your inbox, search for:

  • fourthwall.com
  • The amount of the charge
  • The date of the charge

The receipt confirms the shop name, what was purchased, and the order number.

note

Note: If you use multiple email addresses, check each one. The receipt goes to the email used at checkout, which may not be your primary address.

Step 3: Email Fourthwall support​

If neither the statement nor your inbox identifies the shop, contact support@fourthwall.com. Include:

  • The amount of the charge
  • The date of the charge
  • The last four digits of the card charged
  • Any other email addresses you may have used at checkout

The support team can look up the order and tell you which shop the charge came from.

A bank dispute should be your last resort​

Filing a chargeback before identifying the shop creates extra work for the creator and may pause their payouts. Once you know the shop, you can ask the creator directly for a refund or work with Fourthwall support to resolve the issue.

Only open a dispute with your bank after Steps 1, 2, and 3 have not identified the charge.

Frequently asked questions​

What does FW stand for on my statement?​

FW is short for Fourthwall. Every charge processed through Fourthwall uses the prefix FW * followed by the shop name of the creator you bought from.

Why is the shop name cut off?​

Bank statement descriptors are limited to 22 characters total, including the FW * prefix. Shop names with more than 17 characters get truncated, but the visible portion is usually enough to identify the shop.

I don't recognize the shop name. What now?​

Search your email for a Fourthwall receipt. If you still can't identify the purchase, email support@fourthwall.com with the charge details and any email addresses you may have used.

Can I get a refund through Fourthwall?​

Refunds are handled by the creator's shop you purchased from. Once you identify the shop, reach out to the creator or contact Fourthwall support for help routing your request.

If you have any questions, do not hesitate to contact us at support@fourthwall.com.

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