Understanding Order IDs
Updated October 26, 2026
Send the 8-character Order ID whenever you contact Fourthwall support about an order
The 8-character Order ID is the code Fourthwall support uses to find an order. A carrier tracking number does a different job. Knowing which one to share, and where to find it, helps you and your customers get a faster answer from our team.
The identifiers at a glance
| Identifier | Looks like | Where it appears | What it's for |
|---|---|---|---|
| Order ID | 8-character alphanumeric, e.g. 4W5J3CGA | Creator dashboard, customer order-status page | The canonical reference Fourthwall support uses to look up an order |
| Carrier tracking number | Carrier-specific code, e.g. DPD 05757999377671 | Shipping confirmation email, carrier site | Tracking the shipment with the carrier |
Order ID, the 8-character code
The Order ID is an 8-character alphanumeric code such as 4W5J3CGA. It's the identifier you'll see at the top of every order in the Orders page in your dashboard, and the one your customers see on their order-status page after checkout.
This is the code Fourthwall support uses to look up an order. Share this one whenever you contact us about a specific order.
Carrier tracking number
The tracking number is a separate identifier issued by the shipping carrier, for example DPD 05757999377671. It only tracks the physical shipment with the carrier and isn't tied to looking up an order in Fourthwall.
Use the tracking number when you, or your customer, want to check the package's location with the carrier directly. For order changes, refunds, or support questions, use the 8-character Order ID instead.
Frequently Asked Questions
Which ID should I send to support?
Send the 8-character Order ID from your dashboard. It's the fastest way for our team to find the order.
My customer copied a long code from the packing slip. What should I send support?
Send the 8-character Order ID. You'll find it on the Orders page in your dashboard, or ask your customer for the code on their order-status page.
Is the tracking number the same as the Order ID?
No. The tracking number is issued by the carrier (DPD, USPS, DHL, and so on) and only tracks the shipment. It can't be used to look up the order in your Fourthwall dashboard.