---
title: Configuring Your Contact Page
shortDescription: Set up a contact page on your Fourthwall shop so supporters can send you messages directly through a built-in contact form.
articleType: Setup Guide
primaryTopic: contact-page-settings
categories:
  - Account Management
  - Creator Dashboard
tags:
  - contact-page
  - contact-form
  - supporter-messages
  - shop-settings
  - email-routing
  - form-fields
  - contact-information
  - visitor-communication
tasks:
  - Enable the contact page on your shop
  - Customize contact form fields
  - Set a reply-to email for contact messages
  - Control contact page visibility
  - View messages sent through the contact form
terms:
  - contact page
  - contact form
  - contact us page
  - supporter messages
  - how to add contact page
  - customer contact form
  - shop contact info
  - message form
  - get in touch page
  - support email
  - contact page setup
  - reply email address
labels:
  - contact-page
  - shop-settings
  - supporter-communication
contextString: Available on all Fourthwall plans. Requires an active shop. Contact form messages are delivered to the shop owner's email.
breadcrumbPath: "Manage my shop > Shop Settings > Configuring Your Contact Page"
path: manage-my-shop/shop-settings/configuring-your-contact-page
last_updated: '2026-05-04'
---

# Configuring Your Contact Page

Your Fourthwall shop can include a dedicated contact page with a built-in form that lets supporters send you messages directly. This is useful when supporters have questions about orders, products, or collaborations and need a simple way to get in touch. Messages submitted through the form are delivered to your account email inbox.

Fourthwall also offers automated contact form routing, which automatically sorts incoming messages by topic and directs them to the right place. The contact page described in this article is the standard, manual setup.

## How to enable the contact page

To add a contact page to your shop:

1. Go to Settings in your Fourthwall dashboard.
2. Find the Contact page section.
3. Toggle the Enable contact page switch to on.
4. Click Save.

Once enabled, a "Contact" link appears in your shop's navigation so supporters can find it.

## What fields the contact form includes

The contact form collects basic information from supporters so you can respond to their messages. The default form includes these fields:

- **Name.** The supporter's name.
- **Email.** The supporter's email address, used for your reply.
- **Subject.** A brief topic line for the message.
- **Message.** The body of the supporter's message.

Custom fields are not available. The form uses this standard set only.

## Where contact form messages are sent

Messages submitted through your contact form are delivered to the email address associated with your Fourthwall account. To check or update that address, go to Account settings and confirm your email is correct under your account details.

All contact form submissions arrive in your inbox as regular emails. You can reply directly from your email client. Creating a filter or label in Gmail or Outlook helps keep contact form messages organized and easy to find.

## How to control contact page visibility

You can turn the contact page on or off at any time:

1. Go to Settings in your dashboard.
2. Toggle Enable contact page on or off.
3. Click Save.

When disabled, the contact page link is removed from your shop's navigation and visitors can no longer access the page.

## How the contact page differs from automated contact form routing

The standard contact page sends all messages to your email inbox. You read and respond to each one manually.

Automated contact form routing goes further. It can:

- Sort messages by topic (orders, products, general inquiries)
- Route specific message types to different team members
- Provide automated responses for common questions

For most creators, the standard contact page works well on its own. If you receive a high volume of supporter messages, automated routing can save time. Check Settings > Contact form in the dashboard for the available options.

## What supporters see on the contact page

When a supporter visits your contact page, they see a simple form with fields for their name, email, subject, and message. After submitting, they get a confirmation that their message was sent. No account or login is required, so any visitor to your shop can reach you.

## Frequently asked questions

### Can I add custom fields to the contact form?

No. The contact form uses a standard set of fields (name, email, subject, message). Custom fields are not available at this time.

### Do I get notified when someone submits the contact form?

Yes. Each submission is delivered to your account email as a regular email message. You can set up email filters to make sure you don't miss them.

### Can I use the contact page and automated routing at the same time?

Check your Settings > Contact form section for the available options. Automated routing builds on top of the standard contact form, so you can transition from one to the other as your needs grow.