---
title: Set up your customer support email
shortDescription: Configure your shop's support email and set up a branded email with a custom domain.
articleType: Setup Guide
primaryTopic: customer-support-email
categories:
  - Account Management
tags:
  - support-email
  - customer-support
  - contact-page
  - branded-email
  - custom-domain-email
  - support-routing
  - shop-settings
  - creator-details
tasks:
  - Locate your shop's support email
  - Set up a branded support email with a custom domain
  - Update your creator email in Settings
terms:
  - support email fourthwall
  - customer support email
  - contact page email
  - branded support email
  - custom domain email
  - support email setup
  - shop contact email
  - creator details email
labels:
  - cx
  - support-email
contextString: Available on all plans. Custom domain email requires a connected domain.
breadcrumbPath: "Getting started > Setting up your shop > How to Set Up Your Customer Support Email"
relatedModules:
  - name: settings-domain
    route: /admin/dashboard/settings/domain/
  - name: settings-general
    route: /admin/dashboard/settings/general
  - name: promotion-code-create
    route: /admin/dashboard/promotions/promotion-codes/create/
  - name: account-email-notifications
    route: /admin/dashboard/account/email-notifications
  - name: settings-billing
    route: /admin/dashboard/settings/billing/
path: getting-started/setting-up-your-shop/get-started/set-up-customer-support-email
last_updated: '2026-05-18'
---

# Set up your customer support email

Every Fourthwall shop gets a unique support email automatically when your shop launches. Fourthwall manages all incoming messages so you can focus on running your business. No setup is required.

## Your shop's support email

Every Fourthwall shop gets a unique support email automatically when it launches. No setup is required.

Find your support email on your Contact page by adding /page/contact to your shop URL. Support emails route directly to the Fourthwall Support team and do not go to you. The team handles:

- Sizing and product questions
- Order status
- Quality concerns
- General customer support

Supporters can see your support contact email by clicking the **Contact** link on your shop.

[Image: Contact link]

Any @support.fourthwall.com address (and any @support.customdomain.com address Fourthwall issues for a connected domain) routes to the Fourthwall Support team. These addresses cannot be used as a creator Reply-To.

## Custom domain support email

If you want a fully branded support email without the Fourthwall domain, you can connect a custom domain. Once connected, Fourthwall automatically issues a branded support subdomain.

For example: contact@support.customdomain.com

To set this up, follow the [Set Up Your Custom Domain](/getting-started/setting-up-your-shop/get-started/set-up-your-custom-domain) article to connect your domain.

## Use your own branded Reply-To address

Fourthwall does not host email mailboxes. To send and receive messages from a branded address like hello@mybrand.com, set up a mailbox with an external email hosting provider (such as Google Workspace, Microsoft 365, or your domain registrar's email service) on a domain you own.

Once your mailbox is active, enter that address in the **Customer support email address** field in **Settings** > **General** > **Creator details**. Fourthwall will forward any messages it cannot answer for you to that address, and replies will come from your branded mailbox.

The **Customer support email address** field accepts any address you own, including branded addresses on your own domain. It is optional. If you add an email here, Fourthwall forwards messages it is unable to answer for you (for example, a sponsorship offer or a question about a product you are shipping). If you leave this field blank, your auto-created support email still works and Fourthwall continues to handle all standard support inquiries.