---
title: "Account Access: Login Issues, Password Reset, and Email Changes"
shortDescription: Troubleshoot login issues, reset your password, update your account email, and fix session timeouts on your Fourthwall dashboard.
articleType: Troubleshooting
primaryTopic: account-access
categories:
  - Account Management
  - Troubleshooting
tags:
  - login-issues
  - password-reset
  - email-change
  - account-access
  - session-timeout
  - browser-compatibility
  - account-recovery
  - locked-out
tasks:
  - Reset your Fourthwall account password
  - Change your account email address
  - Fix dashboard session timeout issues
  - Recover access to a locked account
  - Troubleshoot login problems
  - Clear cached credentials from your browser
terms:
  - login issues
  - can't log in
  - forgot password
  - reset password
  - change email address
  - account email
  - locked out of account
  - session timeout
  - dashboard logs out
  - browser compatibility
  - account recovery
  - sign in problems
  - cookies blocked
  - incognito mode
  - two-factor authentication locked out
labels:
  - account-access
  - troubleshooting
  - login
contextString: Available on all plans. Affects all creators. Contact support if recovery steps fail.
breadcrumbPath: "Getting started > Setting up your shop > Get started > Account Access: Login Issues, Password Reset, and Email Changes"
relatedModules:
  - name: account-security
    route: /admin/dashboard/account/security
path: getting-started/setting-up-your-shop/get-started/account-access-login-issues-password-reset-and-email-changes
last_updated: '2026-06-12'
---

# Account Access: Login Issues, Password Reset, and Email Changes

Can't get into your dashboard or getting logged out often? Here are the fixes for the most common account access issues.

## Reset your password

To reset a forgotten password, go to the [login screen](https://my-shop.fourthwall.com/admin/dashboard?redirect) and click **Forgot password?**. Enter your account email and Fourthwall sends a reset link. The link expires after 5 minutes, so use it immediately.

For full reset steps and troubleshooting, see [Reset your password](/manage-my-shop/shop-settings/reset-password).

If you signed up with Google or Apple, Fourthwall does not manage your password. Reset it directly through your [Google account](https://myaccount.google.com) or [Apple ID](https://appleid.apple.com), then log in using that social option.

## Change your account email address

Your email address is not directly editable in your account settings. To change the email associated with your Fourthwall account, invite your new email address as a team member, then remove the old one:

1. Go to [**Settings** > **Team**](https://my-shop.fourthwall.com/admin/dashboard/settings/team/?redirect) in your dashboard.
2. Invite your new email address as a **Super Admin** team member.
3. Accept the invitation from your new email's inbox.
4. Log in with the new email and remove the old email from the team.

For detailed step-by-step instructions, see [Update your site email address](/create-and-sell-products/how-to-guides/update-site-email-address). If you need help with this process, contact [support@fourthwall.com](mailto:support@fourthwall.com).

## Recover access to a locked account

Recovery steps depend on why you're locked out:

- **Forgot password.** Use the password reset link on the login screen. See [Reset your password](/manage-my-shop/shop-settings/reset-password).
- **Lost your two-factor authentication (2FA) method.** Contact [support@fourthwall.com](mailto:support@fourthwall.com) with your account email and any verification details. See [Two-Factor Authentication for Your Account](/getting-started/setting-up-your-shop/get-started/two-factor-authentication-for-your-account) for how to set up backup methods.
- **Social login issues (Google or Apple).** Check that the Google or Apple account is still active and that you're selecting the correct one. If you changed your social account email, contact [support@fourthwall.com](mailto:support@fourthwall.com) to reconnect it.
- **Account email changed or lost.** Contact [support@fourthwall.com](mailto:support@fourthwall.com) directly.

## Fix dashboard sessions logging out frequently

If your dashboard session keeps expiring, these are the most common causes:

**Third-party cookie blocking.** Most browsers block third-party cookies by default, which can interrupt your Fourthwall session. Add `fourthwall.com` as an allowed site in your browser's privacy settings:

- **Chrome.** Go to **Settings** > **Privacy and security** > **Third-party cookies** and allow `fourthwall.com`.
- **Safari.** Go to **Settings** > **Safari** > **Privacy** and disable **Prevent cross-site tracking**, or add an exception for `fourthwall.com`.
- **Firefox.** Go to **Settings** > **Privacy & Security** > **Enhanced Tracking Protection** and set it to **Standard** (not **Strict**).

**Incognito or private browsing.** Incognito mode does not save session data between windows. Switch to a regular browser window and your session will persist normally.

**Cached credentials.** Outdated cached data can cause login loops. Clear your browser's cookies and cache for `fourthwall.com`, then log in again. In most browsers: go to **Settings** > **Clear browsing data** and select cookies and cached images.

**Multiple accounts.** If you have more than one Fourthwall account, confirm you're logging into the correct one. Check which email address you're using.

## Browser compatibility

The Fourthwall dashboard works best in up-to-date versions of:

- Google Chrome
- Mozilla Firefox
- Safari
- Microsoft Edge

If you're on an older browser version, you may see login or display issues. Update your browser and try again. If problems persist after updating, try a different supported browser.

## Frequently asked questions

### Can I have two Fourthwall accounts with the same email?

It depends on what you're setting up. If you sign up for a second shop using the same email and password as your existing account, Fourthwall adds the new shop as a second storefront under one login, and you can switch between them from the dashboard. If you sign up with a different email, that creates a separate Fourthwall account, not a second storefront on your existing login.

To access two separate-email accounts from a single login, have one account invite the other as a **Super Admin** team member. See [Manage team roles and permissions in Fourthwall](/manage-my-shop/shop-settings/manage-team-roles-and-permissions-in-fourthwall).

### My reset link expired before I could use it. What do I do?

Go back to the login screen, click **Forgot password?** again, and request a new link. Open it immediately — reset links expire after 5 minutes.

### I signed up with Google but now I can't log in. What do I do?

Check that your Google account is still active and that you're selecting the correct Google account at login. If you've changed your Google email address, contact [support@fourthwall.com](mailto:support@fourthwall.com) to reconnect it.

### Does clearing cookies log me out of everything?

Clearing cookies for `fourthwall.com` logs you out of the dashboard. You'll need to log back in. Your shop data, products, and orders are not affected.