---
title: Understanding Order IDs
shortDescription: Find the 8-character Order ID to send to Fourthwall support, and tell it apart from the carrier tracking number.
articleType: Reference
primaryTopic: order-identifiers
categories:
  - Orders
  - Shipping
tags:
  - order-id
  - tracking-number
  - packing-slip
  - order-lookup
  - order-management
  - supporter-orders
  - shipping
tasks:
  - Find the Order ID for a customer order
  - Tell the Order ID apart from other codes on a packing slip
  - Locate the carrier tracking number for a shipment
  - Share the right ID with Fourthwall support
terms:
  - order id
  - order number
  - tracking number
  - packing slip order id
  - friendly id
  - 8 character order code
  - find my order id
  - long code on packing slip
  - which number to send support
  - order id vs tracking number
  - order id on packing slip
  - support lookup id
labels:
  - orders
  - fulfillment
  - shipping
  - support
contextString: Applies to all Fourthwall orders. Use these identifiers when contacting support, looking up orders in the dashboard, or tracking shipments.
breadcrumbPath: "Frequently asked questions > Shipping & orders > Understanding Order IDs"
relatedModules: []
last_updated: '2026-10-26'
path: frequently-asked-questions/shipping-and-orders/understanding-order-ids
---

# Understanding Order IDs: Order ID and Tracking Number

Share the 8-character Order ID from the dashboard when contacting Fourthwall support, because it is the identifier support uses to look up an order. The carrier tracking number does a different job.

## What identifiers does a Fourthwall order have?

Each identifier does a different job.

- **Order ID**. An 8-character alphanumeric code, for example `4W5J3CGA`. It appears in the creator dashboard and on the customer order-status page. It is the canonical reference Fourthwall support uses to look up an order.
- **Carrier tracking number**. A carrier-specific code, for example `DPD 05757999377671`. It appears in the shipping confirmation email and on the carrier site. It is used to track the shipment with the carrier.

## What is the Order ID?

The Order ID is an 8-character alphanumeric code such as `4W5J3CGA`. It is the identifier at the top of every order in the [**Orders**](https://admin.fourthwall.com/?redirectPath=/contributions/orders/) page in the creator dashboard. Customers see the same code on their order-status page after checkout.

Fourthwall support uses the Order ID to look up an order. Share this code whenever contacting support about a specific order.

## What is the carrier tracking number?

The tracking number is a separate identifier issued by the shipping carrier, for example `DPD 05757999377671`. It only tracks the physical shipment with the carrier. It is NOT tied to looking up an order in Fourthwall.

Use the tracking number to check the package's location with the carrier directly. For order changes, refunds, or support questions, use the 8-character Order ID instead.

## Which ID should I send to support?

Send the 8-character Order ID from the creator dashboard. It is the fastest way for the Fourthwall support team to find the order.

## What should I send support if a customer copied a long code from the packing slip?

Send the 8-character Order ID. It is on the [**Orders**](https://admin.fourthwall.com/?redirectPath=/contributions/orders/) page in the creator dashboard, and customers see it on their order-status page.

## Is the tracking number the same as the Order ID?

No. The tracking number is issued by the carrier (DPD, USPS, DHL, and so on) and only tracks the shipment. It cannot be used to look up the order in the Fourthwall dashboard.

## Contact support

For further questions, contact Fourthwall at [support@fourthwall.com](mailto:support@fourthwall.com).